Minimum of three (3) years of customer service and/or technical support experience, preferably supporting AS400, Point-of-Sale (POS) systems, PeopleSoft applications, websites, Microsoft Office applications, computer hardware, software, and peripherals. This role is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and business applications, while diagnosing and resolving technical issues in accordance with established service level agreements (SLAs).