Participate in ongoing corporate and departmental projects, including assisting in the management of sub-teams of business/product owners, subject matter experts and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis. To assist with the study, analysis, design, testing, implementation, and maintenance of PCCS, corporate, and agency billing systems, programs, and procedures, with a focus on billings and Property/Casualty products.