Join a growing fintech/regtech organization supporting customers across banking, financial verification, and compliance-related platformsProvide frontline customer support via phone, email, and ticketing systems while troubleshooting SaaS platform issues, login support, billing questions, and request statusesWork primarily within HubSpot for ticket management and collaborate with engineering teams through Jira escalationsAssist customers during a major platform migration by supporting new workflows, training materials, and updated documentation. 3+ years of customer support, customer success, account management, or similar client-facing experiencePrior SaaS-based fintech, regtech, banking technology, or financial services experience strongly preferredExperience troubleshooting within a SaaS/software environmentProven ability to manage multiple open cases while maintaining strong customer satisfaction metrics.