He/she serves as a member of the membership services staff that is responsible for providing quality member service, member/program sales, retention, and satisfaction, while exemplifying the YMCA values of Caring, Honesty, Respect, and Responsibility. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.