You'll perform complex customer service and analytical work responding to inquiries regarding utility accounts including but not limited to water, sewer, reclaimed water, utility taxes, and various other utility services; addresses inquiries ranging from billing, payments, account research, escalated issues, and the application of approved policies and procedures; maintains close contact with multiple areas within City of Pembroke Pines government ensuring the billing of various residential and business utility fees; responsible for coordinating and maintaining customer accounts; preparing and processing public utilities and customer service work orders; providing assistance and information to customers in person, over the phone, or through written communications. Three (3) years of experience dealing with administrative matters, customer accounts, and utility service problems with practical skills in the use of personal computer applications; or an associate's degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above plus one (1) year of experience dealing with customer service inquiries; or an equivalent combination of education, training, and/or experience preferred.