li>Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Familiar with using Customer Success software platforms (e.g., Salesforce.com, Gainsight), with the capability to define and establish goals based on customer needs and business capabilities, and to develop and execute comprehensive customer success and engagement plans.