Required Skills/Abilities: 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment 1+ years experience working in a call center preferred 1+ years experience working in a medical or healthcare environment preferred Previous medical scheduling experience preferred Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet Ability to handle confidential and sensitive information Ability to handle a "call center" environment: work quickly and multi-task Ability to multi-task using several systems and multiple monitors at the same time Proficient with technology, software applications, and phone systems Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results Immigration or work visa sponsorship will not be provided. Essential Functions: Answer telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into electronic medical record Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Seeks and supports changes in call flow processes and communication services.