OTHER

FEED

UNKNOWN

Overview: The DME Customer Service Representative is responsible for performing various typing and clerical tasks, DME patient intake including answering phone calls in a professional manner and processing patient requests, maintenance of patient files including scanning all documents required to properly bill DME, Responsibilities: Types correspondence, reports, forms, cards, and requisitions, etc., through the use of a computer and email. Enters date of receipt and quantity of items received on proper purchase order computer screen and posts information daily into computer system pertaining to partial or complete shipments received; posts other information as required to update stocks.

Overview:
The DME Customer Service Representative is responsible for performing various typing and clerical tasks, DME patient intake including answering phone calls in a professional manner and  processing patient requests, maintenance of patient files including scanning all documents required to properly bill DME, 

Responsibilities:
Types correspondence, reports, forms, cards, and requisitions, etc., through the use of a computer and email. Operates office machines such as photocopiers, postage meters, adding machines, printers, scanners, and fax machines. Monitors documents, which either originate within or pass through the department, by an effective logging, posting, or filing system. Searches files to retrieve correspondence, reports, and records. Answers telephone, routes calls, takes messages for the department in a professional manner Receives, sorts, and distributes mail. Performs other related duties as assigned.                Assists in taking physical inventory. Coordinates the distribution of or distributes supplies/equipment to clients/caregivers, or agency staff, as appropriate.                Receives and assists customers entering agency complex. Enters date of receipt and quantity of items received on proper purchase order computer screen and posts information daily into computer system pertaining to partial or complete shipments received; posts other information as required to update stocks.   Operates Horizon Homecare programs on computer.  Working knowledge of Citrix, Dyna Com, Star software.  Post and verify patient charges and balance billing.  Run reports and check lists, visit log and process bills to forward to System Center.   

Qualifications:
POSITION PHYSICAL REQUIREMENTS: Must possess physical ability to endure prolonged sitting, moderate walking and lifting and carrying; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Physical Demand requirements are in excess of those for Sedentary Work. EDUCATION, TRAINING, AND EXPERIENCE: High School Diploma or GED equivalent.  Six months or 1 year's experience desired. Competent in computer programs such as Microsoft Word and Excel Must possess good verbal and written skills and thorough knowledge of filing, posting and records maintenance methods. One (1) month to three (3) months on-the-job training will be required to attain proficiency of performance of assigned duties and responsibilities.

Appalachian Regional Healthcare, Inc.

Customer Service Representative

Administrative Skills

Billing

Citrix Product Family

Computer Systems

Copying Machines

Customer Support/Service

Document Scanners

Durable Medical Equipment

Fax Machines

File Maintenance

Mail Processing

Medical Billing

Medical Records

Microsoft Excel

Microsoft Word

Office Equipment

Patient Admissions

Patient Care Authorizations

Photocopy

Physical Inventory

Presentation/Verbal Skills

Printers

Purchase Orders

Record Keeping

Telephone Skills

Typing

Writing Skills

[AW]-iCims

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

What Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job SummaryThe Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.Schedule: varies depending on location<ul><li>8:30 AM-5:00 PM Eastern Time</li><li>8:00 AM-4:30 PM Pacific Time</li><li>5:30 AM-2:00 PM Pacific Time</li></ul> ResponsibilitiesThe New Patient Onboarding Representative is responsible for verifying all new patients' primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review.<ul><li>Responsible for verifying patient insurance through either a phone call or web.</li><li>Reprocessing orders</li><li>Multitasking</li><li>Completing 53+ audits per day.</li><li>Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.</li><li>Process and enter manufacturer and HCP referrals per standard department procedure,</li><li>Enter all information into the computer insurance screen.</li><li>Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue.</li><li>Assist in team projects as needed.</li><li>Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.</li><li>Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.</li><li>Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials.</li><li>As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends.</li><li>Attend all required Compliance, HIPAA and other scheduled training. </li><li>As applicable, present to management and staff.</li><li>Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external company customers.</li><li>Support and demonstrate the Company's values.</li><li>The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.</li></ul>Qualifications<ul><li>Customer focused results </li><li>HS Diploma, GED or equivalent experience preferred </li><li>1+ years' experience in related field preferred </li><li>Detail-oriented </li><li>Good communication skills written & verbal Strong verbal & written communication skills are essential </li><li>Good computer skills, computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) </li></ul> What is expected of you and others at this level<ul><li>Applies acquired job skills and company policies and procedures to complete standard tasks</li><li>Works on routine assignments that require basic problem resolution</li><li>Refers to policies and past prCardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</li></ul>

Cardinal Health

Representative II, Customer Service (New Patient Onboarding)

Calendar Management

Communication Skills

Computer Skills

Contract Management

Corporate Compliance

Corporate Policies

Customer Relations

Customer Service Operations

Data Quality

Demand Forecasting/Planning

Develop and Maintain Customers

Distribution Services

HIPAA (Health Insurance Portability and Accountability Act)

Industry/Trade Analysis

Insurance

Inventory Planning

Microsoft Access Database

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Onboarding

Operations Processes

Order Processing

Outsourcing

Problem Solving Skills

Regulations

Reimbursement

Systems Administration/Management

Broadbean

Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy. Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.

JOB RESPONSIBILITIES<ul><li>Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking</li></ul>of cross sales and sales referrals<ul><li>Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.</li><li>Adhere to customer and account maintenance policies and procedures as</li></ul>stated in the Branch Operations Manual<ul><li>Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.</li><li>Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.</li><li>Handle all customer service requests timely and accurately</li><li>Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.</li><li>Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.</li><li>Required to maintain an expert level of knowledge regarding bank products/services</li><li>Responsible for knowing and implementing updates of Policies, Procedures and System changes</li><li>Adhere to all security policies and procedures</li><li>Follow bank guidelines before, during and after a robbery</li><li>Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.</li></ul>SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE<ul><li>Position requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.</li><li>Over six and up to 12 months of experience.</li><li>Effective oral and written communication skills.</li><li>Excellent PC skills.</li><li>Excellent organizational skills with working knowledge of all applicable computer software programs.</li><li>Ability to lift coinage weighing up to 30 pounds.</li></ul>WORKING CONDITIONS<ul><li>Normal traditional bank lobby or In-Store lobby conditions.</li><li>After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.</li></ul>The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.Candidates may be subject to the following screenings:Credit Check, Drug Testing, and Criminal Background CheckCommunity Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and ESOP.

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