Responsibilities: • Keep track of customer accounts and make updates with new account information as necessary • Regularly meet with sales lead to receive the newest service and product knowledge • Respond to customer inquiries, product and service questions, and customer complaints • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Identify common customer issues and bring them to the attention of the team • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts. or equivalent • Excellent active listening, interpersonal, and communication skills • Experience working in a customer-oriented atmosphere • Excellent communication skills, both verbal and written.