Ability to manage multiple customer inquiries, remain calm and professional in challenging situations, resolve issues proactively, and coordinate with departments to ensure timely follow-up and resolutionExperience using online customer service, permitting, or case management systems, such as Salesforce, OpenGov, Clariti, or similar platforms, to assist customers with navigating applications, accessing information, and resolving service-related issues. Specific information regarding this recruitment process is listed below:Application Opening: October 19, 2026Application Deadline: November 2, 2026, 11:59 PDTCompensation Range: $91,260 - $110,968 annuallyRequired Supplemental Questionnaire: 1304 Customer Service Representative Supplemental Questionnaire Analyst: Zoey FengPermanent Exempt: This is a full-time Permanent Exempt position that is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointment Officer.