Builds connections between internal (Subaru of America [SOA], vendor/supplier) and external (other brands, aftermarket, schools, associations, and boards) groups to stay current on the latest industry trends, vehicle conditions, repair methods, and diagnostic information. This has a direct impact on maximizing retailer technical knowledge, increasing profits, minimizing Subaru of America (SOA) warranty costs, reducing buybacks, and ensuring customer satisfaction (fixed right the first time) resulting in improved loyalty and retention.