Hajoca CorporationCustomer Service Representative Hajoca CorporationCustomer Service RepresentativeNorth Chelmsford, MA$20–$26 / hourBe able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Ken`s FoodsNewHelp Desk Supervisor Ken`s FoodsHelp Desk SupervisorMarlborough, Massachusetts$110,000–$120,000 / yearFull timeThe Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.
ABM IndustriesNewField Supervisor Janitorial Services - 3rd shift ABM IndustriesField Supervisor Janitorial Services - 3rd shiftBoston, MA$25–$27.73Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.
AramarkNewFood Retail Brand Location Supervisor - CBRE as Service Provider for State Street Corp HQ AramarkFood Retail Brand Location Supervisor - CBRE as Service Provider for State Street Corp HQBOSTON, MA$23–$25BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
AramarkNewFood Service Supervisor - Tewksbury Hospital AramarkFood Service Supervisor - Tewksbury HospitalTewksbury, MA$25–$25BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
AramarkNewFood Service Supervisor - Lemuel Shattuck - Patient Services AramarkFood Service Supervisor - Lemuel Shattuck - Patient ServicesJamaica Plain, MA$24–$24BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Kforce Inc.NewTax Supervisor Kforce Inc.Tax SupervisorWaltham, MA$115,000–$150,000Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. The clients here are mostly very successful business, and the tax work primarily supports these business owners, their families and related business and charitable entities.
New Valley Bank & TrustCommercial Loan Servicing Supervisor New Valley Bank & TrustCommercial Loan Servicing SupervisorSpringfield, MA$55,200–$96,600 / yearFull timeResponsible for the loan servicing activities through the administration and coordination loan servicing activities; including such areas as accurate and efficient servicing loans, purchased mortgages, participated/sold loans, escrows, and customer relations. Strong knowledge of corporate and commercial real estate documentation, as well as various commercial loan products including but not limited to construction, term, demand line of credits, letters of credit, and master commitments.
Ryder SystemNewOperations Supervisor - 2:30pm- 12am Ryder SystemOperations Supervisor - 2:30pm- 12amBraintree, MA$70,000–$78,000Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements. Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re·billable activityEnsure data integrity in the Shop Management Online system.
Ryder SystemNewShift Supervisor - 2nd Shift Ryder SystemShift Supervisor - 2nd ShiftBraintree, MA$70,000–$78,000Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements. Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re·billable activityEnsure data integrity in the Shop Management Online system.
Medline IndustriesWarehouse Supervisor Medline IndustriesWarehouse SupervisorUxbridge, MA$67,000–$101,000 / yearFull timeMedline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,000.00 - $101,000.00 AnnualThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Tufts Medical CenterNewPractice Supervisor, Ophthalmology - Cambridge Tufts Medical CenterPractice Supervisor, Ophthalmology - CambridgeCambridge, MA$60,908.12–$76,140.43In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. Associate's degree in Healthcare Administration, Business Administration, or related field AND Three (3) years of experience in a healthcare setting AND One (1) year of progressive administrative experience in a healthcare environment; OR High School diploma or equivalent AND Five (5) years of experience in a healthcare setting AND Three (3) years of progressive administrative experience in a healthcare environment.
Hartford HealthCare at HomeNewHomeCare Aide Clinical Supervisor (LPN, LVN, Licensed Practical Nurse) Hartford HealthCare at HomeHomeCare Aide Clinical Supervisor (LPN, LVN, Licensed Practical Nurse)Holland, MAAnticipates and responds to customer needs promptly and professionally; provides Hospice Aide orientation for new hospice patients or plan of care changes and coordinates the hospice aide new hire orientation process- including implementation, follow-through, and competency validation- in collaboration with Care Management and Quality teams. Oversees hospice care aide staffing to ensure appropriate resource utilization and meet client needs; manages hiring, scheduling, training, coaching, and performance evaluation, including supervisory home visits and development planning.
AramarkCulinary Supervisor AramarkCulinary SupervisorBoston, MA$25–$30BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Proven knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as proper food handling, sanitation, and storage.
Bentley UniversityBuilding Services Worker (Multiple Openings) Bentley UniversityBuilding Services Worker (Multiple Openings)Waltham, MAFull timeThis position involves daily cleaning and maintenance activities including: cleaning wash rooms, rest rooms, floors, carpets, interior and exterior waste baskets, urns and receptacles; trash removal to waste collection areas; cleaning and polishing furniture, drinking fountains, brass and stainless fixtures, etc. 2. Provides appropriate support during major campus activities including but not limited to: snow removal, freshman orientation, open house, opening/closing of school, baccalaureate and post-baccalaureate commencement.
AramarkNewPatient Services Manager - Food Service AramarkPatient Services Manager - Food ServiceTewksbury, MA$70,000–$80,000The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Hajoca CorporationDelivery Driver Non CDL Hajoca CorporationDelivery Driver Non CDLNorth Chelmsford, MA$20–$25 / hourAt the end of the workday, complete the Driver’s Daily Vehicle Inspection Report when driving a delivery vehicle with a gross vehicle weight (GVWR) of 10,001 lbs. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.
Healthcare Services Group, Inc.NewDining Services Manager Healthcare Services Group, Inc.Dining Services ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewFood Service Manager Healthcare Services Group, Inc.Food Service ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
SecuritasNewSecurity Site Supervisor SecuritasSecurity Site SupervisorBurlington, MA$57,845–$57,845As the Site Supervisor, you will partner closely with the Account Manager to help oversee security operations, support officer performance, maintain a safe environment for customers and staff, and ensure all expectations are consistently met. This role is ideal for someone who thrives on customer service, operational excellence, and building strong relationships with both clients and security personnel.
Capstone Logistics LLCNewWarehouse Supervisor Capstone Logistics LLCWarehouse SupervisorMethuen, MassachusettsFull timeOur team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Healthcare Services Group, Inc.NewDining Services Director Healthcare Services Group, Inc.Dining Services DirectorHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewFood Service Director Healthcare Services Group, Inc.Food Service DirectorHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
TJ MaxxNewcustomer experience coordinator TJ Maxxcustomer experience coordinatorMiddleton, MA$17.25–$17.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
TJ MaxxNewCustomer Expierience Coordinator TJ MaxxCustomer Expierience CoordinatorWoburn, MA$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
TJ MaxxNewCustomer Experience Coordinator TJ MaxxCustomer Experience CoordinatorPeabody, MA$17.25–$17.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
SecuritasNewSecurity Site Supervisor - Norwood, MA SecuritasSecurity Site Supervisor - Norwood, MADedham, MA$23–$23Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.
Tempus Unlimited Inc.NewEmployment Services Job Developer and Career Counselor Tempus Unlimited Inc.Employment Services Job Developer and Career CounselorStoughton, MATempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.
Sunrise Senior LivingNewCare Manager Sunrise Senior LivingCare ManagerWayland, MAThe Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. Housekeeping and Laundry ServicesMaintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
K44 Consulting LLCNewAssistant Operations Manager K44 Consulting LLCAssistant Operations ManagerSouth Boston, MABASIC FUNCTION: Accountable for the overall store operation in a manner consistent with our company mission and achieve the highest level of profitability through proper management of facilities, inventories, budgets, employees, and transportation and safety programs while meeting company objectives and customer requirements. Insure effective operation of programs in following areas: quality control, waste control, safety, production incentives, preventative maintenance, inventory control, housekeeping, and employee staffing and training.
Healthcare Services Group, Inc.NewKitchen Manager Healthcare Services Group, Inc.Kitchen ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewChef Manager Healthcare Services Group, Inc.Chef ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewCafeteria Manager Healthcare Services Group, Inc.Cafeteria ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewDining Manager Healthcare Services Group, Inc.Dining ManagerHADLEY, MA$58,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
OptumNewCustomer Service Supervisor OptumCustomer Service SupervisorBoston, MARemote$49,700–$88,800 / yearManages both people and processes, tracking quantity and quality of agent performance and customer experience and the impact on the overall performance of the center, forecasting phone and MyChart volume to ensure adequate staffing needs; and liaising and relationship building with practice leadership teams to build and sustain a high quality, well integrated regional access team. Responsible for ensuring smooth operations of the Regional Access Teams through, coaching and mentoring Call Center supervisors and individual Patient Service Representatives (PSR) to expand their service knowledge about Reliant Medical Service Line (s) of responsibility within the region(s) in which they work resulting in a superior experience for both the patients and the practices.
Hallmark Aviation ServicesNewAirline Customer Service Supervisor at ATL Airport 2050hr Hallmark Aviation ServicesAirline Customer Service Supervisor at ATL Airport 2050hrBoston, MA$85,000–$116,400 / yearThoroughly reviews incoming USPTO and foreign associate correspondence daily for deadlines, enters appropriate information into the docketing database, report and save mail to client workspace working to complete process within one day. Enter new records into the docketing database from information contained in newly-filed patent applications, completes checklist and confirms filing package is filed in docketing workspace.
Floor & Decor HoldingsNewCustomer Service Supervisor Floor & Decor HoldingsCustomer Service SupervisorBoston, MA$16.85–$25 / hourThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
Whole FoodsNewCustomer Service Supervisor - Full Time Whole FoodsCustomer Service Supervisor - Full TimeBoston, MA$17.50–$30.20 / hourAll Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
Whole Foods Market IncCustomer Service Supervisor - Full Time Whole Foods Market IncCustomer Service Supervisor - Full TimeFramingham, MA$17.50–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeBedford, MA$17.50–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Work requires the following motions: bending, twisting, squatting, and reachingExposure to FDA approved cleaning chemicalsExposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees FahrenheitAbility to work in a wet and cold environment.
Penney OpCo LLCCustomer Experience Supervisor I - Holyoke Mall Penney OpCo LLCCustomer Experience Supervisor I - Holyoke Mallholyoke, MA$22–$27.50 / hourGeneral Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities: Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Core Competencies: To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices.
TK Cups-Sorg'sNewTK Cups-Customer Service Manager TK Cups-Sorg'sTK Cups-Customer Service ManagerFitchburg, MA$65,000–$80,000 / yearOn a given day, that means quoting jobs, walking orders to the decoration floor, troubleshooting an art file with a distributor, jumping into the order-entry queue when volume spikes, and closing out escalations yourself. Order intake and verification - Personally review high-stakes or complex orders coming in by phone, email, EDI, and the order portal; confirm decoration specs, quantities, art, and ship dates before they hit the floor.
New England Appliance GroupMember Services Supervisor New England Appliance GroupMember Services SupervisorFranklin, MA$62,400–$70,000 / yearThis position is responsible for the performance metrics of the team such as time to respond to a member’s email or phone call, manage complex member concerns and develop solutions, drive member engagement initiatives, and lead process improvements to enhance the overall member experience. The individual in this position must serve as a subject matter expert in member services, display solid leadership skills and deliver exceptional service and support to members of New England Appliance Group.
Tufts UniversityClient Services Assistant Supervisor - Small Animal Hospital Tufts UniversityClient Services Assistant Supervisor - Small Animal HospitalN. Grafton, MassachusettsThis position will be a working supervisor; the work week will be spent overseeing shifts at the small animal hospital front desk and general calls, performing all department responsibilities while modeling best practices and engaging, training and coaching staff to best performance while developing strong relationships with internal and external clients. The Client Services Assistant Supervisor is responsible for upholding department protocols, ensuring adequate shift coverage, resolving involved client concerns, and, while on shift coverage, provide staff with job direction and support.
Brigham and Women's HospitalNewPatient Food Service Supervisor I Brigham and Women's HospitalPatient Food Service Supervisor IBoston, MA$27.95–$40.70 / hourOversees all functions of the Call Center including taking calls, placing orders, managing tickets for tray line, assisting with tray line functions, and delivering trays to patients off meal times. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
BurlingtonNewCustomer Service Lead - Part-Time BurlingtonCustomer Service Lead - Part-TimeBrockton, MAAs the Part Time Customer Service Lead, under theguidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Burlington Stores IncCustomer Service Lead - Part-Time Burlington Stores IncCustomer Service Lead - Part-TimePlymouth, MAAs the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Community Teamwork IncFamily Service Worker Supervisor Community Teamwork IncFamily Service Worker SupervisorLOWELL, MA$62,000–$72,000 / yearWe leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.