North Andover, MA8 days ago
Responsibilities will include, but are not limited to:-Offer excellent customer service assisting our clients with our software-as-a-service products via phone and email.-Leverage, develop and maintain a knowledgebase of problems and solutions to assist your teammates.-Provide accurate documentation in our ticketing system on each customer interaction noting details in incident or request, customer contact information, and progress or resolution.-Provide helpful, friendly support explaining application functionality, assisting customers to increase their own knowledge of our software.-Troubleshoot and resolve navigation, software usage, and/or system and connectivity issues, escalating when necessary to ensure timely resolution.#LI-Onsite. College Degree preferred~^~Must have 1+ years of experience in customer service~^~Experience troubleshooting and training customers on software products preferred~^~Bilingual in Spanish preferred~^~Proficient in MS Office products~^~Excellent written and verbal communication skills~^~Strong problem solving and follow-up abilities.