NewCustomer Service Representative Conduent State & Local Solutions, IncCustomer Service RepresentativeOrange, NJ$16.50–$17.50Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
NewCustomer Solutions Strategist WestRockCustomer Solutions StrategistSouth Brunswick Township, NJ$26.07–$30Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Bilingual French Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJThe Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Customer Service And Sales Support Representative Winsor ConsultingCustomer Service And Sales Support RepresentativeRidgefield, NJFull timeTrack interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Customer Service Representative Call Center Client Support Automatic Data Processing IncCustomer Service Representative Call Center Client SupportFlorham Park, NJIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
Domestic Customer Support Associate Unex CorporationDomestic Customer Support AssociateNJExternal- end users / customers)Communicate with customers directly via phone/email to assist with:Billing/AccountingCustomer account verifications (when necessary)Date(s) of purchase informationRepair historyWarranty information - answer questions/provide information regarding statusCustomer ID informationMonitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordinglyRequirements:Willing and able to learn a highly technical product quicklyStrong relentless follow up skillsMUST BE a self-starterMust be diligent / proactiveExperience in an environment with an actual commodity, product or physical objectAbility to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accuratelyAptitude with both Technical Support and Sales Support with regards to (tooling / physical product / commodity & accessories)Must have thick skin, this is a fast paced, high intensity environmentAble to work alone or as a part of a teamDisplay a willingness and disposition to learn and be trainedProficient with Microsoft suite and computers in generalStrong writing and speaking skillsPreferred:Prior experience with SAP B1, Great Plains, or similar ERP systemExperience handling / supporting a team of Sales Representatives is a plusExperience handling customer service in an online chat environment is a plusExperience handling heavy volume of phone calls / emails is a plus#ZR. Essential Duties:Handle 75-100 emails per dayHandle 50-75 phone calls per dayService clients located all over North AmericaSchedule, communicate, and file documents regarding tool deliveryEnter data into Excel, SAP (ERP) and other softwareCoordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)Learn part numbersSuggest equipment and supplies to meet customer needsFOLLOW UP SKILLS - CONSTANT FOLLOW UPSEnter billing data and then review to ensure:Proper documentation is provided by CustomerCustomer is being billed accurately according tocurrentprice lists & current global agreementsReconcile inventory on invoice by matching the SKU to what is on the orderThe correct amount is applied for shippingThe correct account is being used for the customerProvide customer with copy of order when completedHandle requests (when necessary) for:Third-party charges (i.e. shipping)Exceptions to normally required documentationPrice changesAnswer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc.
NewDirector of Call Center Operations, Bureau of Customer Support City of New YorkDirector of Call Center Operations, Bureau of Customer SupportQueens, NYThis is accomplished through call center software, and development of Interactive Voice Response (IVR) systems and applications of other communication channels designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials. To be appointed to Assignment Level II and above, candidates must have: A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or.
NewAutomation Tech Support Specialist | Customer Experience Springs Window FashionsAutomation Tech Support Specialist | Customer ExperienceNew York, NY$18.50–$20.50 / hourThe ideal candidate will possess both technical expertise and strong communication skills, ensuring a Best Experience for all customers. In this role, you will provide exceptional technical support to customers, resolve issues, and collaborate with a dedicated team.
NewAutomation Tech Support & Customer Care Specialist Springs Window Fashions and Affiliated CompaniesAutomation Tech Support & Customer Care SpecialistNew York, NY$18.50–$20.50 / hourYou will provide technical support to customers, resolve issues creatively, and maintain trust through effective communication. Springs Window Fashions and Affiliated Companies is seeking a Technical Support Customer Service Representative.
Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area AV Staffing SolutionsBilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl areaPlainview, New YorkRemoteWe’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service Technical Support Representatives . Strong typing and multitasking skills (navigate multiple systems while assisting customers).
NewTravel Claims Specialist White-Glove Customer Support One80 IntermediariesTravel Claims Specialist White-Glove Customer SupportNew York, NY$16.85–$21.65 / hourOne80 Intermediaries seeks a Travel Claims & Customer Service Representative to serve as the first point of contact for claims. You should possess strong interpersonal skills and the ability to handle issues effectively.
Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041 BhiredCustomer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041Brooklyn, New YorkThis role sits at the intersection of service and strategy — you'll be the voice of the brand for individual customers and the trusted point of contact for B2B partners, ensuring every interaction reflects professionalism, care, and long-term thinking. About the Role A growing consumer brand is looking for a polished, relationship-driven Customer Support & B2B Client Relations Representative to manage both customer support and wholesale partner relationships.
Bilingual Spanish Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Customer Support Representative ChefmanCustomer Support RepresentativeMahwah, New JerseyThe selected candidate must be comfortable commuting to the Mahwah office for training, meetings, and future regular onsite work. Provide timely and effective responses to customer inquiries through phone, email, chat, and social media.
Customer Support Representative, L2 Managed Solution LLCCustomer Support Representative, L2NYRemote$21–$25 / hourThe value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Customer Support Representative-II LanceSoft IncCustomer Support Representative-IINew York, NY$1–$24 / hourYou will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
IT Desktop Support/Customer Service Technician Tier II DigitalOptometricsIT Desktop Support/Customer Service Technician Tier IINew Hyde Park, NYFull timeDigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well.
Customer Support Specialist - RL Antech Diagnostics IncCustomer Support Specialist - RLNY$21–$25 / hourOur products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Customer Support Specialist The First National Bank Of AltavistaCustomer Support SpecialistNY$18–$23.40 / hourThe Customer Support Specialist is responsible for delivering an exceptional customer experience by responding to inbound calls and inquiries from customers and prospects regarding accounts, products, and services. This role serves as a key point of contact for customers and internal team members, ensuring timely, accurate, and professional service while supporting the Bank's commitment to service excellence.
Customer Support Representative Multi Channel SimplyInsured, Inc.Customer Support Representative Multi ChannelNYRemoteThis is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty. Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
Call Agent, Bureau of Customer Support City of New YorkCall Agent, Bureau of Customer SupportQueens, NYDUTIES WILL INCLUDE BUT NOT BE LIMITED TO: • The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues. • Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementNJ$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Bid Manager, Customer Support BEUMER Group GmbH & Co KGBid Manager, Customer SupportSomerset, NJ$115,000–$125,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling.
Customer Support Reps - AI Training - US Prolific Academic LtdCustomer Support Reps - AI Training - USNew York, NYWe've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. We're looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise.
Senior Customer Support Engineer Collibra NVSenior Customer Support EngineerNY$116,000–$145,000 / yearCollibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer-reported problems. Focused on quality and knowledge of "how" something works, especially what to test in order to execute change with confidence.
Customer Service/Tech support - Payroll ConsultNetCustomer Service/Tech support - PayrollHarrison, NYAs a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
NewTechnical Customer Support Specialist Flexible Time Off CurbWasteTechnical Customer Support Specialist Flexible Time OffNew York, NY$65,000–$70,000 / yearThese are the skills we look for in this role:Critical thinking skills with experience in troubleshooting software issues are a plusExceptional time management skills; proven ability to manage multiple tasks while maintaining accuracy and meeting deadlinesStrong attention to detailExceptional customer relationship skills and a clear view on what constitutes excellent customer serviceAbility to communicate clearly and effectively with Customers1-2 years in a technical support role (ideally in a SaaS company)Familiarity with SaaS business models is a plusExperience using a support ticketing system (Intercom, Jira, etc) is a plus; experience with Intercom Fin or similar AI-powered support tools is a bonusComfort with AI tools and a willingness to integrate them into daily workflows to enhance productivitySome technical skills (Excel, SQL, database management, Python, etc.) are a plusBenefitsBenefits:This is not just a job. This may include outbound contact with clients for additional information and resolution via chat, phone, and emailProviding clear and detailed information to clients on product feature functionality, both written and verbalDocumenting support processes and issue resolutionsWorking closely with the Sales and Product teams to provide product knowledge, configuration assistance, and first-level technical support to CurbWaste and CurbPOS customersBeing the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholdersCommunicating client perspective to Product and Development teams for feature improvements/fixesLeveraging AI tools and automation to improve support efficiency and response qualityRequirementsWhat you will need:The most important things we look for are passion, grit, and hunger.
Customer Service Support Associate - Bob''''s Squad Bob's Discount Furniture IncCustomer Service Support Associate - Bob''''s SquadTotowa, NJAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Event Registration & Customer Support Associate TED Conferences LLCEvent Registration & Customer Support AssociateNew York, NY$30–$35 / hourAs the Event Registration & Customer Support Associate, you'll be a key member of TED's Events department, guiding attendees through the registration process, providing white-glove customer service and ensuring a seamless experience leading up to and during conferences and events. Coordinate all aspects of the attendee experience from pre-planning to onsite execution in collaboration with leadership, including invitation timelines, invite and RSVP list management, and on-site attendee check-in.
Manager, Customer Payments Support Justworks, Inc.Manager, Customer Payments SupportNY$120,000–$132,000 / yearAs an experienced leader on our Customer Support team, you will be responsible for guiding your team of Customer Support Payments Specialists as they expertly handle a high volume of customer payments inquiries across multiple channels. At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
Customer Support and Field Technician XylemCustomer Support and Field TechnicianMiddletown, New JerseyMust have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients’ social media; (iv) providing after-hours support to assist with customer inquiries.
Key Account Manager, Customer Support BEUMER Group GmbH & Co KGKey Account Manager, Customer SupportSomerset, NJ$135,000–$145,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. Successful experience in inspiriting, motivating, and leading People; developing and leading high-functioning teams; strategic and operational planning and budgeting; defining, setting targets for, analyzing, and applying performance metrics to drive qualitative and quantitative improvements; short- and long-term workforce planning and talent development and retention; strategic workflow evaluation, design, and optimization; change design and change management.
Associate Customer Experience Support TandymAssociate Customer Experience SupportEnglewood Cliffs, New Jersey$40 / hourA New Jersey-based media services company is actively seeking a new Associate Customer Experience Support to join their team, optimizing multi-channel support operations for digital subscription customers. Optimizing service delivery to digital subscription customers.
Director of Customer Support Sana Benefits IncDirector of Customer SupportNY$133,450–$157,000 / yearFinal offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Leadership: Grow a team of incredible Customer Support Managers, Member Advocates, and a Workforce Management (WFM) Analyst to support our members and provider community in solving everyday problems.
NewCustomer Support Specialist Heartflow IncCustomer Support SpecialistNYRemote$22.50–$30 / hourHeartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMapAnalysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart.
Customer Support Analyst - Gujarati Mews Systems BVCustomer Support Analyst - GujaratiNY$64,500–$66,000 / yearIt's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim.
Customer Experience Support Specialist (temp to perm) TodayTix, Inc.Customer Experience Support Specialist (temp to perm)New York, NYAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.
Customer Support Specialist 1stdibs.Com IncCustomer Support SpecialistNY$24.50–$27 / hourAs a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. As 1stDibs' newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service.
Network Customer Service Support Enlyte Group LLCNetwork Customer Service SupportNYRemote$16.50–$20.50 / hourWhether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to clearly and concisely explain the resolution to a complex issue and policy provisions.
Director of Customer Support Digital Arbitrage IncDirector of Customer SupportNYRemote$140,000–$180,000 / yearThe support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We''re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven''t dared to tackle.
Customer Support Operations Manager Kaizen LabsCustomer Support Operations ManagerNew York, New YorkYou'll own the whole operational picture: the escalation paths, the workflows, the support metrics, the onboarding playbooks, and the training that keeps the team sharp, along with the tooling that powers it (including our Intercom and Fin AI stack). 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.
Electrical Project Engineer, Customer Support BEUMER Group GmbH & Co KGElectrical Project Engineer, Customer SupportSomerset, NJ$112,000–$122,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling.
Customer Support Specialist CareerscapeCustomer Support SpecialistMorristown, NJRemote$18–$22 / hourPart timeTraining will be provided to familiarize you with the company's products and services, ensuring you can assist customers efficiently. As a remote position, candidates will need to be self-motivated and have a suitable workspace to engage with customers effectively.
Sr Principal Consultant - Consumer Services - NetSuite Advanced Customer Support (ACS) - Managed Services Oracle CorpSr Principal Consultant - Consumer Services - NetSuite Advanced Customer Support (ACS) - Managed ServicesNY$93,900–$143,900 / yearOracle NetSuite''s Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Consumer Services organizations, including Commercial Services & Equipment Support providers, Automotive & Vehicle Services companies, Real Estate & Property Management organizations, Health, Wellness & Personal Care businesses, membership and subscription based businesses, and other consumer centric service organizations. Advise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring revenue models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiatives.
NewBookbinder, Bureau of Customer Support City of New YorkBookbinder, Bureau of Customer SupportManhattan, NYWe provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. The Reproduction section produces printed, photocopied, and bound documents, which include manuals, brochures, business cards, certificates, envelopes, forms, flyers, newsletters, plastic signage, slides, and stationery.
Customer Support Associate CareerscapeCustomer Support AssociateYonkers, NY$18–$22 / hourPart timeThis part-time position involves assisting customers via phone, email, and chat, ensuring they receive timely and effective support. As a Customer Support Associate, you will be responsible for resolving customer inquiries, providing product information, and maintaining customer satisfaction.
Manager, Customer Support & Experience Regal Voice, IncManager, Customer Support & ExperienceNew York, NY$112,000–$130,000 / yearRESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency • Maintain a deep understanding of Regal's product, customer use cases, and technical architecture to better support B2B customers • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the team. We're moving fast, and the numbers speak for themselves: • Partnered with enterprise brands like Google, AAA, Ro, Coursera • Raised $82M (top tier investors including Emergence & Homebrew) • Completed 250MM+ calls • Driven $7B revenue for customers • Scaled to $## ARR • Built amazing NYC (NoMad) in office culture.
Customer Support Specialist, Payments Justworks, Inc.Customer Support Specialist, PaymentsNY$35–$38.50 / hourExplain complicated concepts and compliance related to payroll tasks (final pay terminations, overpayments, manual payments) in simple, user-friendly terms for our customers, providing them with both product and subject matter education. Take ownership of key aspects of our customer's payroll and money movement, such as: • Payments • Tax relief programs • End of year filings • ACH processing • Billing • Additional payments related inquiries.
NewRemote AI Audio Trainer for Customer Support Benchmarking Meridial Marketplace, by InvisibleRemote AI Audio Trainer for Customer Support BenchmarkingNew York, NYRemote$11–$30.65 / hourMeridial Marketplace, by Invisible, is looking for an Audio Specialist – AI Trainer to create realistic customer support evaluation scenarios and assess advanced conversational audio models. Responsibilities include developing datasets, evaluating model performance, and ensuring evaluations reflect customer expectations.
Senior Customer Support Engineer EJ2 Communications IncSenior Customer Support EngineerNYWe encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more.