American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. In this role, you will be responsible for creating and sustaining the development framework that equips Customer Service employees with the knowledge, skills, and tools needed to deliver exceptional service while preparing for future organizational and technology changes.