By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. The Customer Service Representative is responsible for supporting accurate and timely pharmacy order processing by resolving patient issues, handling inbound and outbound calls, validating required medical documentation, and assisting patients with understanding order status, documentation needs, and insurance coverage.