div class="flex max-w-full flex-col grow">Customer Support & Experience - AI Training. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
vancouver, WA30+ days ago
What you'll work on: Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible; Becoming an expert in all of Clio's features and functionality with the ability to speak to the additional value that Clio provides; Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams; Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio; Coaching our users to leverage self-serve resources and group training opportunities; Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further; Capturing feedback on the product for use by our Product team; Owning your own development and career growth to get better everyday! What you bring: Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types; Excitement about finding new and complex problems to solve; Tech-savviness and excitement to dive into learning new platforms; Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner; Patience, compassion and understanding; Curiosity to strive to continuously improve and learn; Ability to thrive at multitasking and prioritizing in a fast-paced environment; Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors; Self-driven attitude and willing to take initiative to grow your skills; Fun, outgoing, and engaging personality - and love to work as a cohesive team.
Hillsboro, Oregon30+ days ago
Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication, where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Lake Oswego, OR7 days ago
p>What Makes This Role Great: In this role, you will be the direct link between our innovative construction accounting software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.
Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support team has all resources needed to perform their responsibilities effectively and efficiently. The Manager of Customer Technical Support and implementations oversees a team of 20-30 Technical Support Specialists (Tier 1 through 3) who support Customers using the STERIS Sterile Processing Workflow software.
Vancouver, WA30+ days ago
Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store.
Wilsonville, OR30+ days ago
p>Coherent Laser Systems and Measurement (LSM) designs and manufactures precision solid state lasers for scientific, medical, instrumentation and vision markets, as well as calibrated laser measurement systems for a wide variety of laser applications. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.
Hillsboro, OR30+ days ago
Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
p>Our culture encourages collaboration, leadership development, and helping individuals build meaningful remote careers while making a positive impact on working families nationwide. AO is seeking ambitious, growth-focused individuals who are eager to develop professionally, build meaningful client relationships, and advance within a supportive remote environment.
p>Our culture encourages collaboration, leadership development, and helping individuals build meaningful remote careers while making a positive impact on working families nationwide. AO is seeking ambitious, growth-focused individuals who are eager to develop professionally, build meaningful client relationships, and advance within a supportive remote environment.
Position Summary: As a Customer & Content Support Specialist, you'll use your enthusiastic & professional attitude and thorough product knowledge to provide cross-departmental assistance to the marketing, support, and customer success teams, from content creation to customer-facing support. Customer & Content Support Specialist Responsibilities: Core Purpose: Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer-facing support to content and campaign assistance.
The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction and loyalty by providing superior customer service. Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone and chat response time, time to resolve an issue, and timely closure of cases.
The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction and loyalty by providing superior customer service. Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone and chat response time, time to resolve an issue, and timely closure of cases.
Lake Oswego, OR5 days ago
As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100. You'll help drive programs that improve how we support customers, scale operations, implement change, and partner cross-functionally across Product, Engineering, Learning & Development, Risk, and Systems Administration.
Wilsonville, OR30+ days ago
p>Coherent Laser Systems and Measurement (LSM) designs and manufactures precision solid state lasers for scientific, medical, instrumentation and vision markets, as well as calibrated laser measurement systems for a wide variety of laser applications. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets.