Cincinnati, OH30+ days ago
Answer incoming calls via the Call Center • Provide guidance directly to customer or determines most appropriate bank contact which to forward the inquiry • Provide excellent service to customers and co-workers by phone, including actively promoting and selling additional bank products and services • Assist customers with online and mobile banking, debit and credit cards, account inquiries, and transfers, and various other financial service aspects • Assist internal customers with various network and software password resets and functionality • Maintain positive attitude while promoting products, services, and functions in a fast-paced multi-faceted environment • Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc. • High School diploma or equivalent • Understanding of banking and related products and services, typically acquired through 1-3 years of experience in a bank customer service role • Must work both independently and be a team player • Ability to sit for prolonged periods on the phone and concentrate visually on a PC • Position requires judgment, tact, and on-the-spot decision making • Effective verbal and written communication skills and strong interpersonal skills.