In addition, this leader provides cross-functional support and mentorship to the DTC team on warranty solutions and repair services, supports emerging sales channels and marketing initiatives, drives reporting and forecasting efforts, leverages enterprise systems such as SAP and Cognos, and champions continuous process improvement to enhance efficiency, service quality, and customer satisfaction. The manager partners closely with Production, Quality Assurance, Engineering, Sales, and Customer Service teams to identify product trends, improve operational performance, and ensure inventory accuracy across returned goods and repair locations.