vancouver, WA30+ days ago
What you'll work on: Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible; Becoming an expert in all of Clio's features and functionality with the ability to speak to the additional value that Clio provides; Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams; Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio; Coaching our users to leverage self-serve resources and group training opportunities; Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further; Capturing feedback on the product for use by our Product team; Owning your own development and career growth to get better everyday! What you bring: Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types; Excitement about finding new and complex problems to solve; Tech-savviness and excitement to dive into learning new platforms; Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner; Patience, compassion and understanding; Curiosity to strive to continuously improve and learn; Ability to thrive at multitasking and prioritizing in a fast-paced environment; Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors; Self-driven attitude and willing to take initiative to grow your skills; Fun, outgoing, and engaging personality - and love to work as a cohesive team.