Skilled at speaking clearly and compassionately while utilizing our systems to quickly find answers and resolve customer inquiriesDisplay strong analytical skills and ability to calculate paymentsProficiency in Microsoft OfficeAbility to work independently and as part of a team in a fast-paced environmentAbility to remain calm and solution oriented when dealing with difficult situations or working under pressureAbility to handle high call volumes while maintaining quality and accuracyExcellent verbal and written communication skills, including active listeningDemonstrated patience, empathy, and professionalism in handling customer concernsProficiency in multitasking, prioritizing, and managing time efficiently. Our team is driven by six core values: Aim high - we deliver excellence in everything we do, stay focused - we innovate and evolve by overcoming obstacles, take action - we are empowered to impact our company's performance, follow through - we hold each out accountable, and we say what we're going to do and do what we say, all in - we are trusted partners for our customers every step of the way, and we care - we prioritize our people, customers, and community.