Job Purpose: Under general supervision, performs a variety of customer service duties in support of the City's Utility service and billing functions; performs a wide variety of account maintenance, answering phones, billing disputes, cashiering, data entry, public contact and general office support duties in support of the assigned customer service function. As assigned, receives and processes payments for water utility bills; processes checks and money orders received including verifying name, account number, dollar amount due and accounts; generates notice of balance due or past due, as required.