Support Engineer, Amazon Leo Enterprise Customer Support Amazon.com IncSupport Engineer, Amazon Leo Enterprise Customer SupportArlington, VAAs an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Lead Support Engineer, Amazon LEO Enterprise Customer Support Amazon.com IncLead Support Engineer, Amazon LEO Enterprise Customer SupportArlington, VAAmazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues.
NewProgram Manager, Customer Care Support Center JCS Solutions LLCProgram Manager, Customer Care Support CenterSpringfield, VA$91,000–$118,000 / yearIn addition to overseeing the Customer Care Support Center, the Program Manager will provide program oversight for supporting technologies, including Microsoft Dynamics 365, Microsoft Power Platform, and Microsoft 365 solutions used to support customer service operations. Job Summary JCS Solutions is seeking an experienced Program Manager, Customer Care Support Center to lead and oversee customer support operations for a high-visibility federal program serving U.S. Military families, Department of Defense personnel, and members of the general public.
NewCustomer Service Support Specialist FirstService CorpCustomer Service Support SpecialistFairfax, VAJob Overview: As a Resident Support Specialist you will focus on resident interactions and acts as a liaison between Community Managers, internal teams, and residents to ensure that lines of communication are open and viable, with a primary focus on providing excellent customer service. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies.
Customer Support Representative (EST) ComplySciCustomer Support Representative (EST)Washington DC, DC$49,500–$55,000 / yearComply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.
Customer and Support Services Manager - Department of Public Works (DPW) The City of Falls Church VirginiaCustomer and Support Services Manager - Department of Public Works (DPW)Falls Church, VA$75,000–$95,000Perform critical administrative and paraprofessional work in support of DPW Operations staff; Assist with management of DPW budget, including reviewing and processing invoices; monitoring and processing purchase orders; running and analyzing reports; working with contracts; and advising management; Collaborate with Human Resources to maintain confidential personnel files and support management and staff with tracking recruitment, evaluations, disciplinary actions, and records; Fulfill central customer service role for City residents and businesses (phone, email, and in person); Manage work order system and partner with staff across the City to efficiently track and complete infrastructure work; Coordinate meetings and DPW events; Prepare detailed DPW Operations payroll entries with accuracy and attention to detail; Position is considered essential and will require work during some emergency events. Graduation from high school including or supplemented by courses in general business or office technology and experience in clerical and office work; Ability to work independently, exercise good judgement, and manage confidential and sensitive personnel matters; Strong customer service skills and ability to communicate and deal with the public in a professional, empathetic, and positive manner; Ability to handle multiple tasks and priorities simultaneously, effectively, and efficiently; Excellent organizational, clerical, math, accounts and computer skills (MS Office Suite, including Excel).
Senior IT Customer Support Analyst, Desktop Support KBR IncSenior IT Customer Support Analyst, Desktop SupportArlington, VAWorking closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region. Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
Helpdesk/ Customer Support Entry AHU TechnologiesHelpdesk/ Customer Support EntryWashington, District of ColumbiaRequired 1 Year · Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X) Required 1 Year · Experience providing technical support in a "call center" environment where the candidate received multiple calls at once. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Supervisory IT Specialist (Customer Support) United States ArmySupervisory IT Specialist (Customer Support)Washington, DC$111,147–$144,493 / yearSpecialized Experience: One year of specialized experience including 1.) leading or serving as a team leader for technical, logistical, or support personnel to assign tasks, monitor workflows, and meet project milestones; AND 2.) developing, defending, and executing fiscal year spend plans and analyzing vendor technical data to recommend optimal network procurement solutions that align to system life cycle management needs; AND 3.) administering supply chain operations, inventory control, and asset accountability procedures for high-value technological equipment; AND 4.) analyzing and resolving new and existing IT hardware requirements to ensure end-user needs are met and deployed information technology equipment remains fully aligned with mission objectives. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
Registrar Assistant and Customer Support Specialist Georgetown UniversityRegistrar Assistant and Customer Support SpecialistWashington, DC$47,586–$87,558.13 / yearWith the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. The Operations and Customer Support Specialist maintains a focus on overall office management and equipment distribution through a variety of stakeholder interactions: Cross-Functional Collaboration: Partner with teams to coordinate office management tasks, including workspace reservations, office supplies, maintenance schedules, and vendor relationships.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementVA$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewCustomer Service Support Specialist - TS/SCI with Polygraph General Dynamics Information TechnologyCustomer Service Support Specialist - TS/SCI with PolygraphChantilly, VirginiaTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Administrative and Customer Support Specialist (Part-Time/On-Call) BETAH AssociatesAdministrative and Customer Support Specialist (Part-Time/On-Call)Washington, District of ColumbiaThe ideal candidate will demonstrate professionalism, discretion, and exceptional organizational and communication skills, ensuring consistent and high-quality support across both customer-facing and administrative functions. The Administrative and Customer Support Specialist provides on-call, part-time support to Treasury Department offices to ensure continuity of operations during times of staff absences.
Customer Service Coordinator – Travel Support Enchanted Horizons TravelCustomer Service Coordinator – Travel SupportWashingtonThis role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process. We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience.
Customer Support Reps - AI Training - Washington DC, US Prolific Academic LtdCustomer Support Reps - AI Training - Washington DC, USWashington, DCWe've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. We're looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise.
Information Technology Specialist (Customer Support) United States ArmyInformation Technology Specialist (Customer Support)Washington, DC$77,983–$101,383 / yearExamples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise; (3) Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Temporary HR Customer Support Specialist American UniversityTemporary HR Customer Support SpecialistWashington, DCUses the Workday and the legacy systems to lookup, research and gather information and pertinent facts pertaining to the inquiry or problem; Provides first call resolution for a variety of inquiries or issues reported by the customer and escalates the more complicated problems through the appropriate channels. The Specialist manages the full lifecycle of employee inquiries from answering initial calls and routing ServiceNow tickets regarding new hires, personnel changes, payroll, benefits, and HR policy, to providing in-person assistance for walk-in customers.
NewCustomer Support Manager IntelliDyneCustomer Support ManagerWashington, DC$110,000–$160,000 / yearOversee daily operations of the Help Desk (remote/phone/email/ticketing support), Deskside Support (on-site troubleshooting and deployment), Asset Management (hardware/software lifecycle, inventory, procurement tracking), Audio-Visual services (meeting room support, conferencing systems, event AV setup), and Copy/Print Center (print production, scanning, mail services, equipment maintenance). Possess a broad technical skillset that encompasses multiple technical domains such as Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Datacenter customer support, Microsoft 365 Services, Databases and AWS or Azure cloud computing. .
LEAD IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)-DIRECT HIRE AUTHORITY United States Air ForceLEAD IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)-DIRECT HIRE AUTHORITYWashington, DC$40,736–$97,087 / yearThe primary purpose of this position is to serve as a Lead Information Technology (IT) specialist responsible for administration, operation and maintenance of the FSS computer network and for providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to squadron. Plans, organizes and directs the activities of the Force Support Squadron information systems, ensuring that FSS local area network (LAN) and FSS wide area network (WAN) systems comply with legal and regulatory requirements and meets customer needs.
Customer Care Service Support Coord Johnson Controls International PlcCustomer Care Service Support CoordCapitol Heights, MD$29.80–$38 / hourJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.