NewBilingual French Customer Support Representative (Volvo Car USA) TTECBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
NewBilingual Spanish Customer Support Representative (Volvo Car USA) TTECBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Bilingual Customer Service Representative Conduent State & Local Solutions, IncBilingual Customer Service RepresentativeUnion, NJ$16.50–$17.50 / hourThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
NewBusiness Support Coordinator, Customer Logistics System OneBusiness Support Coordinator, Customer LogisticsEwing Township, NJHelp maintain accurate customer master data by submitting requests for changes and working with Master Data Management team on related issues. Customer communications, order entry and order fulfillment through interaction with external and internal customers (Transportation, Warehousing, Supply Chain).
65138 Sales Representative Atlantic Jeep Dodge Ram Chrysler Fiat65138 Sales RepresentativeEgg Harbor Township, NJFull timeComplete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork. Complete extensive training regarding the product line (Chrysler, Jeep, Dodge & Ram).
NewCustomer Service Associate CrossCountry MortgageCustomer Service AssociateHoboken, NJWe have been recognized nine times on Inc. 5000’s Fastest-Growing Private Companies list and have received countless awards for our standout culture. You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.
Digital Support Representative - supporting Volvo Cars TTECDigital Support Representative - supporting Volvo CarsMahwah, NJAs a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. As a Volvo Digital Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
NewCustomer Solutions Strategist WestRockCustomer Solutions StrategistSouth Brunswick Township, NJ$26.07–$30Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Tier I Volvo Frontline Support Representative TTECTier I Volvo Frontline Support RepresentativeMahwah, NJThe Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
PT Customer Experience Coordinator TJ MaxxPT Customer Experience CoordinatorClinton, NJ$16.92–$17.42 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Retail Customer Service Associate FedExRetail Customer Service AssociateBudd Lake, New Jersey$19.70–$26.60 / hourFull timeAdoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
NewCustomer Portal Administrator ManpowerCustomer Portal AdministratorBridgewater, NJ$28–$29Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals. Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale.
NewAssistant Store Manager Extra Space StorageAssistant Store ManagerNewark, NJIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.
NewProject Engineer 2 Page GroupProject Engineer 2Princeton, NJ$100,000–$135,000 / yearFull timeOur client employs people in a variety of roles within our multi-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. The Project Engineer 2 role Manages assists the State Engineering Manager and State President to manage the Engineering & Construction Team and overall State Capital Budget.
NewSales Development Representative CrossCountry MortgageSales Development RepresentativeHoboken, NJ$60,000–$80,000 / yearFind new customers using a variety of channels, including in-person meetings, phone calls, texts, and emails. Our ideal applicant is a great dealmaker, enjoys talking to people on the phone and in person, and has previous experience in customer service or sales.
Customer Service Representative - # 26-14834 US Tech SolutionsCustomer Service Representative - # 26-14834Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14809 US Tech SolutionsCustomer Service Representative - # 26-14809Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14843 US Tech SolutionsCustomer Service Representative - # 26-14843Hanover, NJ$19–$20.90 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative -# 26-15139 US Tech SolutionsCustomer Service Representative -# 26-15139Hanover, NJ$19–$20 / hourContractorFull timeIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14841 US Tech SolutionsCustomer Service Representative - # 26-14841Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service And Sales Support Representative Winsor ConsultingCustomer Service And Sales Support RepresentativeRidgefield, NJFull timeTrack interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Bilingual French Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJThe Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Customer Service Representative Call Center Client Support Automatic Data Processing IncCustomer Service Representative Call Center Client SupportFlorham Park, NJIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
Domestic Customer Support Associate Unex CorporationDomestic Customer Support AssociateNJExternal- end users / customers)Communicate with customers directly via phone/email to assist with:Billing/AccountingCustomer account verifications (when necessary)Date(s) of purchase informationRepair historyWarranty information - answer questions/provide information regarding statusCustomer ID informationMonitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordinglyRequirements:Willing and able to learn a highly technical product quicklyStrong relentless follow up skillsMUST BE a self-starterMust be diligent / proactiveExperience in an environment with an actual commodity, product or physical objectAbility to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accuratelyAptitude with both Technical Support and Sales Support with regards to (tooling / physical product / commodity & accessories)Must have thick skin, this is a fast paced, high intensity environmentAble to work alone or as a part of a teamDisplay a willingness and disposition to learn and be trainedProficient with Microsoft suite and computers in generalStrong writing and speaking skillsPreferred:Prior experience with SAP B1, Great Plains, or similar ERP systemExperience handling / supporting a team of Sales Representatives is a plusExperience handling customer service in an online chat environment is a plusExperience handling heavy volume of phone calls / emails is a plus#ZR. Essential Duties:Handle 75-100 emails per dayHandle 50-75 phone calls per dayService clients located all over North AmericaSchedule, communicate, and file documents regarding tool deliveryEnter data into Excel, SAP (ERP) and other softwareCoordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)Learn part numbersSuggest equipment and supplies to meet customer needsFOLLOW UP SKILLS - CONSTANT FOLLOW UPSEnter billing data and then review to ensure:Proper documentation is provided by CustomerCustomer is being billed accurately according tocurrentprice lists & current global agreementsReconcile inventory on invoice by matching the SKU to what is on the orderThe correct amount is applied for shippingThe correct account is being used for the customerProvide customer with copy of order when completedHandle requests (when necessary) for:Third-party charges (i.e. shipping)Exceptions to normally required documentationPrice changesAnswer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc.
NewCustomer Service Support Representative Labcorp Holdings IncCustomer Service Support RepresentativeRaritan, NJ$18.25–$22 / hourIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people.
Domestic Customer Support Associate HytorcDomestic Customer Support AssociateSouth Hackensack, New JerseyWe are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for. We are currently seeking an experienced Customer Service Representative who is seasoned in a product driven environment (Industrial products are a big plus).
Bilingual Spanish Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
NewInsurance Customer Support Representative Holman Automotive Group, Inc.Insurance Customer Support RepresentativeMount Laurel, NJ$22.59–$29.94 / hourComplete administrative tasks as directed by the leadership team including, but not limited to, taking incoming calls, making outbound customer calls, responding to e-mails, filing (electronic and paper), sorting and distributing mail, assisting with community and corporate events, responding to carrier communications and assisting the finance and accounting team with tasks that may be assigned. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Customer Service & Sales Support Coordinator (Part-Time) DESIGNPLAN LIGHTING INCCustomer Service & Sales Support Coordinator (Part-Time)Frenchtown, NJThe ideal candidate is comfortable working in Excel and business software systems and is confident learning new tools such as our SAGE accounting platform. We are a specification-grade LED lighting manufacturer and importer seeking a tech-savvy, detail-oriented part-time team member to support customer service and sales operations.
WFH Customer Support Agent (Entry Level) Globe Life AIL - Lisa RusselWFH Customer Support Agent (Entry Level)Lakewood, NJRemoteFull timeOur team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career. We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients.
NewCustomer Service Support Representative LabcorpCustomer Service Support RepresentativeNew JerseyAs we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes.
Customer Service and Sales Support Coordinator (Monday-Friday 8-5) The AZEK Co IncCustomer Service and Sales Support Coordinator (Monday-Friday 8-5)Mays Landing, NJProduct Knowledge: Learn INTEX Millwork Solutions' product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers. Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
NewLicensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementNJ$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Bid Manager, Customer Support BEUMER Group GmbH & Co KGBid Manager, Customer SupportSomerset, NJ$115,000–$125,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling.
Customer Service Support Associate - Bob''''s Squad Bob's Discount Furniture IncCustomer Service Support Associate - Bob''''s SquadTotowa, NJAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Customer Support Associate - CSA Dept Update Integrity Staffing SolutionsCustomer Support Associate - CSA Dept UpdatePhillipsburg, NJTemporaryIn this role you know the ins and outs of our business so you can assist customers with questions related to Flexport services and the full shipment lifecycle from factory floor to customer door! In addition to the existing responsibilities, the Onsite Support Associate will now be immersed in a warehousing environment, requiring hands-on involvement in merchant support and warehouse operations.
Customer Support Representative Cleanslate GroupCustomer Support RepresentativeLinden, New JerseyThe ideal candidate is a strong communicator, problem-solver, and advocate for customer experience, with hands-on experience using customer support platforms like Freshdesk. Collaborate cross-functionally with internal teams (Shipping, Warehousing, Revenue Cycle, Sales) to resolve customer concerns effectively.
Customer Support Coordinator Topaz HRCustomer Support CoordinatorIrvington, NJFull timeThis individual should possess strong communication skills, maintain a positive and professional attitude, and be comfortable supporting both customers and internal teams as business needs evolve. Our client is a growing uniform and professional apparel organization dedicated to providing high-quality products and exceptional customer service to businesses and professionals across multiple industries.
Customer Support Analyst - Pharmaceutical Sales Keen360, Inc.Customer Support Analyst - Pharmaceutical SalesHopewell Township, NJKeen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request.
Customer Support and Field Technician XylemCustomer Support and Field TechnicianMiddletown, New JerseyMust have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients’ social media; (iv) providing after-hours support to assist with customer inquiries.
Associate Customer Experience Support TandymAssociate Customer Experience SupportEnglewood Cliffs, New Jersey$40 / hourA New Jersey-based media services company is actively seeking a new Associate Customer Experience Support to join their team, optimizing multi-channel support operations for digital subscription customers. Optimizing service delivery to digital subscription customers.
Customer Support Specialist RADWELL INTERNATIONAL INC.Customer Support SpecialistWillingboro, NJ$28–$38 / hourThe Customer Support Specialist will triage customer requests, respond to routine inquiries, route complex matters to the appropriate teams, and maintain accurate documentation of customer interactions. Collaborate cross-functionally with Inside Sales, Customer Service, Procurement, Operations, Technical Support, and other internal teams to resolve customer issues.
Key Account Manager, Customer Support BEUMER Group GmbH & Co KGKey Account Manager, Customer SupportSomerset, NJ$135,000–$145,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. Successful experience in inspiriting, motivating, and leading People; developing and leading high-functioning teams; strategic and operational planning and budgeting; defining, setting targets for, analyzing, and applying performance metrics to drive qualitative and quantitative improvements; short- and long-term workforce planning and talent development and retention; strategic workflow evaluation, design, and optimization; change design and change management.
Technical Customer Support Engineer, Tier 2 UVeye LtdTechnical Customer Support Engineer, Tier 2Teaneck, NJ$75,000–$90,000 / yearDepending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Federal DoD Customer Support Manager - Remote Motorola Solutions IncFederal DoD Customer Support Manager - RemoteNJRemote$80,000–$90,000 / yearThe Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Department of Defense accounts located in the US, along with additional customers Globally. Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Technical Services Sales with large Government customers.
Customer Support Specialist CareerscapeCustomer Support SpecialistMorristown, NJRemote$18–$22 / hourPart timeTraining will be provided to familiarize you with the company's products and services, ensuring you can assist customers efficiently. As a remote position, candidates will need to be self-motivated and have a suitable workspace to engage with customers effectively.
Engineering Manager, Customer Support BEUMER Group GmbH & Co KGEngineering Manager, Customer SupportSomerset, NJ$135,000–$150,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. As Manager of Engineering within BEUMER's Customer Support division, you will lead a multidisciplinary team of engineers and technicians responsible for supporting, optimizing, and modernizing BEUMER's installed systems across customer sites.
Technical Customer Support Engineer Tier 3 UVeye LtdTechnical Customer Support Engineer Tier 3Teaneck, NJ$90,000–$110,000 / yearThis role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions. A day in the life and how youll make an impact: ?Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
Customer Service Team Leader (Front End Support Manager) Whole Foods Market IncCustomer Service Team Leader (Front End Support Manager)Clark, NJ$23.60–$42.50 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.