Operational excellence Ensure customer satisfaction and retention Staff development and leadership Plans, develops and implements KPIs, and goals Directs preparation of directives to employees outline policy, program, or operations changes to be implemented Analyzes and organizes team operations and procedures such as personnel, information management, filing systems, and other administrative functions Maximizes team productivity through proficient use of appropriate software applications Research and develops resources that create timely and efficient workflow for the team Analyze data to monitor employee performance and plan improvements Evaluates Customs clearance problems, recommends and creates new solutions Establishes uniform correspondence procedures and style practices to avoid CBP penalties Ensures team follows procedures for systematic retention, protection, retrieval, transfer, and disposal of records Reviews clerical and client records to ensure completeness, accuracy, and timeliness Prepares activity reports for management analysis Maintains routine contact with internal / external customers and outside vendors Direct and oversee activities of staff engaged in assigning tariff classifications and processing Customs entries Monitor / Audit operations to ensure compliance with US regulations and company policies Will directly supervise up to 10 employees Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Skills: Sound Decision Making Strong leadership skills - staff development/mentoring Sound analytical skills Ability to multi-task and think outside of the box Excellence in Time-Management Intermediate-to-advanced skills in using Microsoft Excel, Word, and PowerPoint Experience with Cargo wise is preferred Proficient command of the English language Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry.