The AI/ML Engineer/Data Scientist works closely with Product Owners, Functional SMEs, Help Desk personnel, System Architects, DevSecOps personnel, and operational stakeholders to analyze Help Desk trends, defect patterns, maintenance workflows, operational reporting anomalies, and modernization candidates. This role evaluates and develops AI/ML use cases aligned to Government priorities while ensuring all AI/ML activities remain operationally safe, technically supportable, and compliant with Government governance requirements.