Serving as a key point of contact for patients, the Clinical Operations Specialist II ensures professional, courteous communication while managing appointment scheduling and supporting care coordination across multiple channels, including phone, secure messaging, and the electronic health record (EHR). Working collaboratively with Practice Managers, Clinical Coordinators, and care teams, the Clinical Operations Specialist II provides flexible, higher-level support across clinical settings, promoting continuity of care, operational efficiency, and an elevated patient experience.