Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity proceduresAbility to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all timesAbility to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitorsAbility to read and scan tickets and credentials and ensure authenticityMust have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devicesAbility to utilize service recovery methods confidently and independentlyAbility to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policiesMust be at least 18 years old. Minimum of six months experience in guest services, customer service or similar experience requiredTwo years' experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred.