Perform all required and necessary actions to maintain assigned caseload which includes: initial placement of families on housing program; conducting annual and interim reexaminations of tenant files which includes verifying reported income, calculating annual income, computing family's share of rent, entering data into computer, and printing appropriate file, family and owner documents. Must have the ability to handle daily contacts with participants and owners/landlords/managers who call for assistance with various problems relating to their units, including inspections, complaints, repairs, damages, over/underpayments of rent, questions regarding rent amounts, etc.