Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. Lead analysis and reporting activities by managing customer complaints and internal product NCRs, performing root cause analysis on recurring issues, developing and presenting quality performance metrics, and recommending improvements based on identified trends.