Experience using software packaging and deployment technologies such as Advanced Installer, InstallShield, PSADT, Wise Package Studio, AdminStudio, and MSI/MSIX packaging tools to develop, test, automate, and support enterprise software delivery solutions. Solid Experience supporting enterprise IT environments within a Help Desk or tiered break/fix support model, including diagnosing and resolving complex software issues, communicating effectively with customers, and collaborating across IT areas.