POSITION TITLE : Housing Support Technician LOCATION : Louisville, KY STATUS : Part-Time, Hourly, Non-Exempt PROGRAM : Family Emergency Shelter - Unity House REPORTS TO : Housing Support Technician Supervisor INTRODUCTION : Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. 2.Oversee operations at the front desk including answering the phone, providing referrals, monitoring the cameras, completing telephone intakes, assisting with client requests, monitoring front door, client medication, crisis intervention, etc.