AEITS, a GTSC company, seeks Job Description:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureRequirements and Certifications:Demonstrated expertise with Hardware, Remote Assistance, Remote Desktop, and Privileged User. Five (5) weeks comprehensive annual leave (25 workdays).Additional leave can be earned in lieu of overtime.11