Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds. The Outsource Task Processor III processes, and research tasks (inquiries) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA call center source.