FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Claims Advocate - Risk Services (Trucking/Transportation)

Analysis Skills

Auditing

Best Practices

Cargo/Freight

Claims Management

Claims Processing

Consulting

Corporate Policies

Corrective Action

Customer Support/Service

Data Analysis

Data Entry

Data Management

Data Processing

Diversity

Documentation

Health Insurance

Insurance

Insurance Claims

Litigation

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Onboarding

Problem Solving Skills

Process Management

Relationship Management

Risk

Risk Analysis

Risk Management

Sales

Sales Management

Sales Support

Service Delivery

Stewardship

Stock Purchase Plans

Time Management

Trend Analysis

Trucking

Worker's Compensation

Jobvite Talemetry Organic Easy Apply

Enthusiastically supports and works with Donor Relations staff of the agency to ensure that donors, Sheriffs, volunteers and other stakeholders are cared for and serviced in a timely and high-quality fashion, and makes visitors feel welcome and comfortable. Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations; ability to write reports, proposals, policy, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups.

The Director of Residential Services provides oversight for The Florida Sheriff Youth Ranches programs and services at each of the three residential programs in Florida.  The Director of Residential Services is responsible for residential programs and services and provides coaching to program staff in development, administration, and coordination of programs. The Director of Residential Services is directly responsible to the Vice President Program. This position is exempt from overtime pay. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities are given as examples of the various types of work performed in this position.  Other duties and responsibilities may be assigned. <ol start="1"><li>Provides oversight and consultation for the administration and supervision of residential programs, services, and facilities. </li></ol><ol start="2"><li>Recruits, selects, orients, trains, and supervises Program Directors, Campus Life Director, and Clinical Director; appraises performance, disciplines, addresses complaints and resolves problems. </li></ol><ol start="3"><li>Provides risk management training for all new employees at all residential programs. Manages, participates and instructs as necessary on various topics required by the FSYR and its contractual and monitoring agencies.  Provides additional training for staff when needed. </li></ol><ol start="4"><li>Assists the Vice President Program and program staff to ensure that all licensing, accreditation, contracts, rate agreements, Medicaid applications, and other standards for programs and services are met. </li></ol><ol start="5"><li>When needed, facilitates relationships between programs and services and with the Main</li><li>In conjunction with the Vice President Program, assists program staff in the development of any new programs/services or to make any major changes or modifications to existing programs/services. </li><li>In conjunction with program staff maintains relationships with District/Regional DCF, DJJ, Medicaid or other agencies. </li><li>Coordinates with the Quality Improvement Director in developing policies, procedures, directives, manuals and training programs. </li><li> Provides oversight and coaching towards budget, expenditures, and revenue generating activities to ensure that resources are maximized and that all programs are fiscally accountable. </li><li>Ensures that responsible employees are monitoring all required clinical and non-clinical documentation and case records to ensure timely and up-to-date completion.  </li><li>Enthusiastically supports and works with Donor Relations staff of the agency to ensure that donors, Sheriffs, volunteers and other stakeholders are cared for and serviced in a timely and high-quality fashion, and makes visitors feel welcome and comfortable. </li><li>Troubleshoots problem areas and carries out any special projects which may be assigned by the Executive Vice President.  </li></ol>Facilitates relationships with consulting psychiatrists and ensures sound customer  service. EDUCATION AND EXPERIENCE REQUIREMENTS  A Master’s degree in the human services field from an accredited college or university is required.   A minimum of seven years’ experience in a social service setting with at least five years in an administrative or supervisory capacity is required.  Experience in administering multi-service, multi-site agencies with a residential component will be given preference.  REQUIRED KNOWLEDGE, SKILLS AND ABILITIE<ol><li>To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily.  The requirements listed are representative of the knowledge, skills, and/or abilities required.</li><li>Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations; ability to write reports, proposals, policy, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups. </li><li>Must have a general orientation to and a basic understanding of the use of computers and other technology in the human service field, including basic knowledge of the use of word processors, databases, spreadsheets and other PC software applications. </li><li>Must have the ability to travel as needed in relation to the duties of the position. </li><li>Must have the ability to train all levels of staff in policy, procedures, and techniques related to their duties and responsibilities. </li><li>Must be creative and entrepreneurial in approach to human services while maintaining a deep respect and appreciation for roots, saga and agency history. </li><li>Must have the ability to positively represent the agency in a variety of settings including meetings with other human service agencies, law enforcement agencies, donors, state or national associations, businesses and other public.</li><li> Must have the ability to write legibly and document necessary information accurately. </li><li>Must have the ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret extensive variety of instructions; and the ability to deal with problems involving a variety of situations. </li><li>Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percentage as well as other basic statistical computations. </li><li>Must be well organized, attentive to details, and task oriented.</li></ol>Job Type: Full-time  Pay: $72,000 Annually         Benefits:       401(k) Plan with up to 4% company match        Annual Leave and Sick Leave        Holidays        Company Paid Long Term Disability        Company Paid Life Insurance        Medical, Dental, and Vision Insurance        Employee Assistance Program        Health Savings Account, Supplemental Life Insurance, Short Term Disability and Aflac         Products Available We are an equal opportunity employer and a drug free workplace.  Background Screening Requirement Employment in this position is contingent upon successful completion of a Level 2 background screening through the Florida Department of Law Enforcement (FDLE) Care Provider Background Screening Clearinghouse, as required by Florida law. Pursuant to House Bill 531 (2025), applicants are encouraged to review the Care Provider Background Screening Clearinghouse Education and Awareness information available at: <a href="https://info.flclearinghouse.com" rel="nofollow">https://info.flclearinghouse.com</a> Powered by JazzHR

Florida Sheriffs Youth Ranches

Live Oak FL Director of Residential Services (Remote/Travel Required)

Budgeting

Coaching

Community and Social Services

Contract Management

Data Collection

Detail Oriented

Donor Relations

Entrepreneurship

Executive Assistant Skills 

Government Regulations

Identify Issues

Law Enforcement

Licensing

Medicaid

Organizational Skills

PC Software

People Management

Policy Development

Presentation/Verbal Skills

Procedure Development

Project/Program Coordination

Project/Program Management

Proposal Writing

Psychiatry and Mental Health

Quality Management

Reporting Skills

Spreadsheets

Staff Policies

Staff Training

Training Program

Training/Teaching

Willing to Travel

Word Processors

Writing Skills

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Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

Live Oak FL Director of Residential Services (Remote/Travel Required) Florida Sheriffs Youth Ranches

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