In addition to the performing all duties and functions of the Telephone Operator - Hospital, (all duties, knowledge, skills as defined in the Telephone Operator-Hospital job description) the Hospital Telephone Lead Operator (Lead Operator), will be responsible for leading the activities of the Corporate Operator Services Department and works under the general supervision of the Operator Services Manager, Trainer & Corporate Operator Services Director. These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, complete reports using Microsoft Word and Excel, and be able to type 25 wpm.