PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. This leader is accountable for service quality, workforce performance, escalations, knowledge, operational controls, and continuous improvement, and partners closely with Product, Engineering, Finance, Risk and Compliance, Customer Success, and other operating teams to resolve issues and reduce recurring customer effort.