Required skill set: Required Skills* Strong MS SQL Server experience (development, interpret and understand complex queries, data validation, troubleshooting)* Excellent communication skills* excellent troubleshooting and critical thinking* Capable of communicating technical information clearly and effectively* Strong problem solving skills and attention to detail* Experience working cross functionally with technical and non technical teams* Ability to manage multiple customer implementations simultaneously* Background in scripting or automation (Batch, PowerShell, or similar)* Experience with project coordination and time management for your own projects* handle fast paced, high pressure workload - self starter* Excellent note taking and documentation skills* Able to independently assess and prioritize work based on urgency and impact* Regular long shifts, week night / weekend work requiredDesired Skills* Familiarity with healthcare data formats* Experience with GE Muse* Experience supporting back-end databases for software systems* Experience with EMR/EHR systems or healthcare practice management platforms* Knowledge of HIPAA requirements and data privacy best practices* Experience with data conversions, migrations, or ETL processes* Windows server knowledge* Customer facing experience* Programming language (vb.net, c#, c++)* Experience in a tech support role / help desk roleRoles and Responsibilities* Support the implementation of MES solutions using the Software Suite, owning all technical deliverables throughout the project lifecycle. Start Date: ImmediateJob Description:Job Description SummaryDelivers expertise in driving sustained customer success and post sales growth across the entire customer lifecycle-including training, professional services, technical support, renewals, outcome achievement, retention, account expansion, and customer advocacy-with a strong emphasis on digital engagement.