Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians' office staff, patients, software/hardware vendors, and third-party payers in order to resolve patient concerns, disputes, and billing audits in order to receive payment. Meets with patients/families to acquire payment options or complete financial applications for all special programs available to resolve accounts; evaluates accounts and determines payment dates based on patient's ability to pay and hospital policies; explains charges, services, and hospital privacy regarding payment of bills.