Bachelor's degree in a technical, business, operations, HR, consulting or related fields 8+ years of experience in managing large-scale, global transformation or continuous improvement initiatives aimed at improving business processes, systems, and operations, with demonstrable business results Domain knowledge of HR, payroll, or people-operations processes, or demonstrated experience in ramping quickly into a complex operational domain Experience designing or operating HR processes spanning multiple stages of the employee lifecycle (e.g., hire/onboarding, movement, leaves and time away, compensation and payroll events, and offboarding), with an understanding of how upstream decisions create downstream operational load Experience operating independently through ambiguity on greenfield problems, navigating competing and shifting priorities to maintain momentum, and delivering results in a detail-oriented, highly organized manner Experience problem-solving using data, translating thorough examination and analysis into action Experience working in an XFN environment: building relationships, consensus building, and motivating teams at all levels, technical and non-technical, to get colleagues on board with the benefits of transformational change Knowledge and understanding of the tech and software industry's business models and core processes Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience in understanding and facilitating change in a dynamic environment: handling challenges and pushback from senior stakeholders Experience in requirement analysis techniques and methodologies, and delivering business value through process improvement in a high-tech operations space Comfortable working in a modern web stack (TypeScript, React) environment and able to hold substantive technical conversations with engineering partnersMeta builds technologies that help people connect, find communities, and grow businesses. Move fluidly between audiences (SMEs, payroll leadership, engineering peers, and skip-level leadership), simplifying complex technical concepts for non-technical groups without losing precision, and maintaining open, candid, and trusting working relationships.