Proficiency with computers and other technology and software used to answer calls, document services, enter data, and communicate with colleagues and community members, including working knowledge of Microsoft Office applications, including Word, Excel, and Teams. Participate in ongoing training on immigration laws, regulations, procedures, and policy developments, with a focus on staying current on emerging issues related to enforcement, detention, and removal, including matters affecting unaccompanied children, asylum seekers, refugees, and other New York City immigrants.