Professional communication skills- verbal, written and interpersonalEnjoys engaging with people, taking inbound calls, making outbound calls, and is empatheticAbility to work well under pressure in a fast-paced environment and multi-taskEffective time management and ability prioritize workloadSolid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understandingPrevious experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferredFluency in another European/ Asian language an asset but not essential. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.