Roseville, California10 days ago
div class="ewa-rteLine">• Three or more years of desktop and systems support experience in diverse IT environments;
• Excellent troubleshooting skills, especially for Windows, Networks and Telecom systems;
• Experience using remote desktop tools.
• Understanding of database structures and SQL;
• Knowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint;
• Familiarity with business systems and processes supported by systems;
• Familiarity with in-house Contract Management System or similar product preferred;
• Initiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation;
• Strong problem solving and analytical skills;
• Ability to communicate effectively and respond to questions and requests from team, customers and others;
• Effective written communication skills using appropriate business English;
• Human relations skills to maintain effective working relationships with team;
• Effective customer service skills;
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Basic mathematical ability including addition, subtraction, multiplication, and division;
• Demonstrated customer service, problem solving and common sense skills.
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Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Viewing computer screen/monitor
• Utilizing keyboard
• Answering phone/making calls
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