The Technician charged with educating and coaching customers on the use of software and hardware, troubleshoot and resolve computer, peripheral, and network issues, and conduct needs assessments to identify gaps in technology and implement methodologies to optimize processes. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication.