Responsibilities include but are not limited to: The Deputy Regional Manager is responsible for aiding in the management and hands-on support as needed to all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites in these service categories, but not limited to: Desktop support, AVMM\VTC, CAN management, telephony, TV services, cabling/infrastructure, patch management in a thin/thick client/laptop environment, and break/fix efforts with associated Service Level Agreements for completion times. This role will require close coordination with Senior Leadership, and more so, in the absence of the Regional Manager to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.