Provide Tier 2/3 (diagnosis, analysis and troubleshooting and resolution for more complex/advanced network, client and end-user connectivity issues escalated by Tier 1 or 2 technical support staff); Perform all technical support and O&M for all supported Cloud platforms; Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain virtual server systems in the DoD localized Cloud environment; Deploy Cloud Foundry (or equivalent) instances, and develop test and push applications into production; Build, install, configure and maintain software and affiliated systems through the cloud implementation pipeline; Perform application security patching, upgrades and enhancements; Manage and maintain user accounts for virtual systems and applications in cloud environment; Monitor virtual machines and application use and performance using automated tools; Monitor system logs for errors and failures, and perform appropriate troubleshooting and maintenance; Detect, analyze and resolve problems associated with platform, operating system and application software of virtual systems; Document system administration procedures, instructions, configurations, changes and upgrades; Assist with creation, modification and maintenance of documentation required for platform, system and software certification and accreditation (C&A); and. MicroTech has developed a well-earned reputation for best-in-class services and solutions using repeatedly proven ISO 9001 Quality Management System, ISO 20000 IT service management, ISO 27001 Information Security Management System, and ITIL® management qualified business processes.