Scheduling & Care Coordination - Coordinates and schedules patient/provider services, maintains provider schedules, prepares charts, coordinates pre-authorizations and referrals, and manages insurance updates, filing, and records (test results, x-rays, prescription refills). Patient Communication - Serves as primary patient contact; answers phones, schedules and confirms appointments, explains appointment logistics, keeps patients informed of delays, and routes calls per urgency guidelines; performs phone and in-person screening.