In this role you will be responsible for the following: Sole Ownership: Service Delivery and Support Own end-to-end service delivery for SYSPRO ERP, TransLution WMS, and connected systems once they are live, including incident management, request fulfillment, problem management, and escalation. Team Leadership and Capability Building Lead, coach, and develop the service delivery team, including the Functional Architect, the Technical and Integrations lead, the SYSPRO consultant, and the Master Data Analyst.