Ability to create and organize community engagement; Ability to build collaborative partnerships with governmental and community organizations; Thorough understanding of customer experience management and service quality improvement processes; Working knowledge of human resources principles including employee development, performance management, labor relations, and workplace investigations; strong data analysis skills to support operational decision-making; Demonstrated ability to develop and implement strategic initiatives that improve customer mobility and operational performance; Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines; Ability to develop, monitor, and administer departmental budgets; Ability to exercise sound judgment when making decisions with limited information or under changing circumstances; Ability to foster a culture of accountability, customer service, innovation, and continuous improvement; Ability to anticipate operational risks and proactively implement mitigation strategies. General knowledge of fixed route public transit operations; Ability to establish effective working relationships with colleagues and contract partners; Ability to communicate effectively with diverse audiences through written reports, presentations, and public meetings.