Key responsibilities:- Recruit, hire, train, schedule, coach, and supervise Member Service staff- Lead and support the Member Experience Director- Resolve member concerns promptly and professionally, protecting confidentiality- Strengthen satisfaction and retention; connect members to programs and services- Ensure tours, Fit 101s, and Getting Started programs are delivered consistently- Uphold membership/wellness policies, financial procedures, and fiscal stewardship- Build community relationships, grow corporate partnerships, and support the Annual CampaignRequired qualifications/skills:- College degree and 4+ years in health & wellness and customer service (preferred)- Strong communication, organization, and conflict-resolution skills- Ability to work effectively with diverse populationsWhy Work for the Y?At the YMCA of Greater Toledo, our mission and values come to life through our people. The YMCA of Greater Toledo is seeking a Senior Membership Director to lead an exceptional member experience at the Sylvania YMCA/JCC.This role is ideal for a relationship-focused leader who enjoys developing teams, engaging members, and creating an environment where people feel welcomed, connected, and supported.